HOW TO RETURN AN ITEM OR AN ENTIRE ORDER
We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchases (including reduced items) within 30 days of receipt.
RETURN POLICY
In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by Mytheresa in case of returns.
RETURN CONDITIONS
• All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached
• Merchandise must be returned in one package
• Return shipments must be made using the same service as for the original delivery (DHL or FedEx)
• We can only accept returns from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US. Otherwise, the return is unfortunately not free of charge (import and shipping fees will be charged at your own expense)
• Customised items cannot be returned.
REFUNDING THE PURCHASE
Once the return has been checked by our team, you will receive an email regarding the returned items. We will refund you as quickly as possible. Please note:
• The refund is always credited to the payment method with which the original purchase was made
• The refund is always credited in the same currency as the original purchase
• The refund is always credited to the purchaser’s account
• The time it takes to receive your refund depends on the payment method or your credit card provider